Privacy Policy

This Privacy Policy applies to information collected through:

• Fractumglobal.com;
• Email communications;
• Phone calls and text messages;
• WhatsApp, messaging apps, or similar communication platforms;
• Online forms;
• Payment platforms;
• Client intake forms;
• Document uploads;
• Video calls;
• In-person or remote consultations;
• Immigration, visa, residency, school admission, family reunification, EU Blue Card, green card, or document preparation services.

This Privacy Policy does not apply to third-party websites, government portals, embassy systems, attorney websites, payment processors, translation companies, courier companies, or other third-party services that we do not control.

Fractum Global may collect personal information that you provide directly to us, including:

• Full name;
• Date of birth;
• Place of birth;
• Nationality;
• Citizenship;
• Immigration status;
• Passport information;
• Visa information;
• Government ID information;
• Alien registration number or immigration case number, if provided;
• Address;
• Phone number;
• Email address;
• Marital status;
• Family relationship information;
• Employment information;
• Education history;
• Travel history;
• Financial documents;
• Tax documents;
• Bank statements;
• Pay stubs;
• School records;
• Employer letters;
• Marriage certificates;
• Birth certificates;
• Divorce records;
• Court records;
• Police certificates;
• Medical exam records, if you voluntarily provide them;
• Photos;
• Translations;
• Application forms;
• Government notices;
• Appointment confirmations;
• Online account information you choose to share;
• Any other documents or information you provide for our services.

Because our services may involve immigration, visa, residency, family, education, and identity documents, some information we collect may be sensitive.

Sensitive information may include:

• Citizenship or immigration status;
• Passport or government ID information;
• Financial information;
• Tax documents;
• Marriage, divorce, or family records;
• Children's information, if part of an application;
• Health-related information, if voluntarily provided for an application;
• Criminal, court, or police records, if voluntarily provided;
• Biometric appointment information;
• Precise travel or address history.

We only request sensitive information when it is reasonably necessary to provide services, prepare documents, organize an application packet, coordinate third-party services, or comply with your instructions.

By submitting sensitive information to Fractum Global, you consent to our use of that information for the purposes described in this Privacy Policy.

When you visit Fractumglobal.com, we may collect limited technical information automatically, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visit;
• Referral source;
• Approximate location based on IP address;
• Website usage information.

This information may be collected through cookies, analytics tools, hosting providers, security tools, or similar technologies.

Fractumglobal.com may use cookies or similar technologies to:

• Keep the website functioning;
• Improve website performance;
• Understand website traffic;
• Remember preferences;
• Protect against fraud or abuse;
• Improve user experience;
• Measure marketing performance.

You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

We do not use cookies to intentionally collect immigration documents or sensitive client files.

Fractum Global may use personal information to:

• Provide document preparation services;
• Prepare, format, or organize forms and paperwork;
• Create document checklists;
• Review documents for completeness;
• Coordinate translations or apostille-related services;
• Assist with appointment scheduling where permitted;
• Communicate with you about your service;
• Send invoices, receipts, and payment reminders;
• Verify identity when necessary;
• Maintain client records;
• Respond to questions or requests;
• Provide customer support;
• Improve our website and services;
• Prevent fraud, abuse, or misuse of our services;
• Comply with legal, tax, regulatory, accounting, and business obligations;
• Enforce our Terms of Service;
• Protect the rights, safety, and property of Fractum Global, our clients, and others.

We do not use your information to provide legal advice or legal representation.

Fractum Global does not sell your personal information.

Fractum Global does not sell immigration documents, identity documents, passport information, financial documents, family records, or client files.

If our practices change in the future, we will update this Privacy Policy and provide any required notices or choices.

Fractum Global may share personal information only when reasonably necessary for our services, business operations, or legal obligations.

We may share information with:

• Employees, contractors, or team members assisting with your service;
• Translators;
• Apostille or notarization service providers;
• Licensed attorneys or qualified immigration professionals, if you request or approve referral/review;
• Payment processors;
• Website hosting providers;
• Cloud storage providers;
• Email and communication service providers;
• Scheduling platforms;
• Courier or mailing providers;
• Technology and security providers;
• Government agencies, embassies, consulates, schools, or employers, only when you authorize submission or when required by law;
• Professional advisors such as accountants, compliance consultants, or attorneys;
• Law enforcement or government authorities if required by valid legal process.

We require service providers to handle personal information responsibly, but we are not responsible for third-party systems or services that we do not control.

If we refer you to an attorney, translator, consultant, courier, notary, apostille provider, school, employer, or other third party, that third party may have its own privacy practices.

You are responsible for reviewing that third party's privacy policy, terms, fees, and requirements.

Fractum Global is not responsible for how independent third parties collect, use, store, or disclose your information.

If you ask Fractum Global to assist with an online account, government portal, embassy portal, consular portal, school portal, or appointment system, we may access or enter information based on your instructions.

You are responsible for:

• Your login credentials;
• Password security;
• Two-factor authentication;
• Information submitted through your account;
• Reviewing all entries before submission;
• Monitoring messages, notices, and deadlines.

We recommend changing passwords after any administrative assistance is completed.

Fractum Global is not responsible for lockouts, portal errors, system outages, missed notices, government messages, appointment cancellations, or unauthorized access caused by your failure to secure your account.

Fractum Global may collect payment-related information such as:

• Billing name;
• Billing address;
• Email address;
• Phone number;
• Invoice details;
• Payment status;
• Transaction records.

Payment card information may be processed by third-party payment processors. Fractum Global does not intentionally store full credit card numbers unless clearly stated and legally permitted.

Payment processors have their own privacy and security practices.

We may keep records of communications with you, including:

• Emails;
• Text messages;
• WhatsApp messages;
• Call notes;
• Voicemails;
• Video meeting notes;
• Document requests;
• Service instructions;
• Approval messages;
• Payment communications.

We use these records to provide services, confirm instructions, prevent disputes, maintain business records, and comply with legal obligations.

Fractum Global may use software tools, templates, automation, document management systems, or AI-assisted tools to improve administrative efficiency, drafting, formatting, translation support, document organization, or customer service.

We do not intentionally use client immigration documents, passports, financial records, or sensitive client files to train public AI models.

We will not knowingly upload highly sensitive client documents into public AI systems for training purposes.

If a specific tool is needed to process or organize your information, we will use reasonable care and limit use to business purposes related to your service.

Fractum Global uses reasonable administrative, technical, and physical safeguards to protect personal information.

Security measures may include:

• Password-protected accounts;
• Limited access to client files;
• Secure document storage where available;
• Internal access controls;
• Antivirus, firewall, or device security tools;
• Secure communication practices where practical;
• Vendor selection based on business needs and security considerations;
• Deletion or restriction of unnecessary files when appropriate.

However, no system, website, email account, cloud storage system, phone, messaging app, or internet transmission is completely secure. Fractum Global cannot guarantee absolute security.

You should not send unnecessary sensitive information.

Fractum Global may retain personal information and documents for as long as reasonably necessary to:

• Provide services;
• Maintain client records;
• Resolve disputes;
• Comply with legal, tax, accounting, or regulatory obligations;
• Prevent fraud;
• Enforce agreements;
• Respond to future client questions;
• Protect our legal rights.

We may delete or anonymize information when it is no longer needed, unless we are required or permitted to keep it.

You may request deletion of certain information, but we may retain information when necessary for legal, accounting, fraud prevention, dispute resolution, compliance, or business recordkeeping purposes.

Client documents may be stored in email accounts, cloud storage systems, secure folders, internal business systems, or third-party service platforms.

You should keep your own copies of all documents, forms, receipts, filings, translations, and submissions.

Fractum Global is not a permanent document storage provider and does not guarantee indefinite access to your documents.

Depending on your location and applicable law, you may have the right to:

• Confirm whether we process your personal information;
• Access personal information we hold about you;
• Correct inaccurate personal information;
• Request deletion of personal information;
• Obtain a copy of certain personal information;
• Opt out of certain data processing activities where applicable;
• Withdraw consent where processing is based on consent;
• Appeal a denied privacy request where applicable.

To submit a privacy request, contact us at: Maziar.khosravani@fractumglobal.com

We may need to verify your identity before responding to a request.

If you are a Texas resident and applicable Texas privacy law applies to your information, you may have rights regarding access, correction, deletion, portability, and opting out of certain processing activities.

You may submit a Texas privacy request by contacting: Maziar.khosravani@fractumglobal.com

Please include "Texas Privacy Request" in the subject line.

We may verify your identity before processing the request.

If we deny your request, you may have the right to appeal by emailing us with the subject line "Privacy Appeal."

If you are a resident of California or another state with applicable privacy laws, you may have additional privacy rights.

Fractum Global will respond to applicable privacy requests as required by law.

To make a request, contact: Maziar.khosravani@fractumglobal.com

Please include your state of residence and the type of privacy request you are making.

Fractum Global may serve clients located outside the United States.

If you submit information from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Privacy laws in the United States may differ from privacy laws in your country.

By submitting information to Fractum Global, you consent to the transfer, storage, and processing of your information as described in this Privacy Policy.

Fractum Global does not knowingly collect personal information from children for general website use.

However, immigration, visa, family reunification, school admission, or residency services may require information about children when provided by a parent, legal guardian, sponsor, or authorized adult.

If you provide information about a child, you confirm that you have the authority to provide that information.

We use children's information only for the service requested or as otherwise permitted or required by law.

Fractum Global may use your contact information to send service updates, appointment reminders, document requests, invoices, or administrative messages.

We may also send marketing communications if permitted by law.

You may opt out of marketing emails by contacting us at: Maziar.khosravani@fractumglobal.com

Even if you opt out of marketing, we may still send service-related, transactional, legal, or administrative messages.

Some browsers send "Do Not Track" signals. Fractumglobal.com may not respond to all Do Not Track signals because there is no uniform industry standard.

You may control cookies and tracking through your browser settings and device settings.

You are responsible for providing accurate, complete, and current information.

Fractum Global is not responsible for errors, delays, rejections, denials, missed deadlines, or other issues caused by inaccurate, outdated, incomplete, or false information provided by you or a third party.

If your information changes, you should notify us immediately.

If Fractum Global becomes aware of a security incident affecting your personal information, we will take reasonable steps to investigate, respond, and provide notices if required by applicable law.

You are responsible for protecting your own email, phone, passwords, online accounts, and devices.

If Fractum Global is involved in a merger, acquisition, sale, restructuring, transfer of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor entity may continue to use personal information consistent with this Privacy Policy unless otherwise required by law.

Fractum Global may use or disclose personal information when we believe it is reasonably necessary to:

• Comply with law;
• Respond to lawful requests;
• Protect our rights;
• Enforce our Terms of Service;
• Prevent fraud or illegal activity;
• Protect the safety of clients, staff, contractors, or others;
• Defend against legal claims;
• Cooperate with law enforcement, courts, regulators, or government authorities.

Fractumglobal.com may contain links to third-party websites, government websites, embassy websites, consular portals, school websites, attorney websites, payment processors, or other services.

Fractum Global is not responsible for the privacy practices, security, accuracy, content, or policies of third-party websites.

You should review the privacy policies of any third-party website you use.

Fractum Global may update this Privacy Policy from time to time.

The updated version will be posted on Fractumglobal.com with a new "Last Updated" date.

If we make material changes, we may provide additional notice where required by law.

Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.

If you have questions about this Privacy Policy or want to submit a privacy request, contact Fractum Global at:

• Fractum Global
• Website: Fractumglobal.com
• Email: Maziar.khosravani@fractumglobal.com
• Phone: +1 (224) 875-8393
• State: Texas

By using Fractumglobal.com, submitting documents, making payment, communicating with us, or using Fractum Global's services, you acknowledge that you have read and understood this Privacy Policy.

You also understand that Fractum Global may collect and process personal and sensitive information as necessary to provide document preparation, administrative support, translation coordination, appointment support, and related services.

You also understand that no method of electronic transmission or storage is completely secure, and you are responsible for reviewing documents, protecting your own accounts, and providing accurate information.